Privacy Policy

At The Lounge HQ, we respect your privacy and are committed to protecting your personal information. Any information you provide during checkout or account creation (including name, address, email, and payment details) will only be used for order processing, shipping, and improving your experience with us.

We do not sell or share your information with third parties, except as necessary to fulfill your order or comply with legal requirements. Your data is secured through trusted third-party payment providers and encrypted communications.

If you have any questions about your personal data, please contact us at support@theloungehq.com.

Shipping Policy

We currently ship cigars and cigar accessories to customers within the United States in compliance with all applicable federal and state laws.

Orders are typically processed within 1–3 business days. You’ll receive a tracking number once your order has shipped. Please note that delivery times may vary based on location and carrier availability.

We use reliable carriers such as USPS or UPS and always aim to provide cost-effective, insured shipping. Signature may be required upon delivery due to age-restricted product laws.

If you have any questions about your order or shipping, please contact us at support@theloungehq.com.

Refund & Return Policy

All cigar and perishable product sales are final. Due to the nature of our products, we cannot accept returns or exchanges on cigars or tobacco items.

Merchandise such as apparel or accessories may be returned within 14 days of delivery, provided they are unused and in original packaging. Return shipping costs are the responsibility of the buyer unless the item was defective or incorrect.

To initiate a return or discuss an issue with your order, please email support@theloungehq.com with your order number and details.

Terms & Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the theloungehq.com website (the "Service") operated by The Lounge HQ ("us", "we", or "our"). By accessing or using the Service you agree to be bound by these Terms.

1. **Eligibility**
You must be at least 21 years of age to purchase tobacco products from our website. By using our site and placing an order, you confirm that you meet this age requirement and are complying with all local, state, and federal tobacco laws.

2. **Product Use**
All products sold by The Lounge HQ are intended for personal use only and may not be resold. We reserve the right to refuse or cancel any order that appears to violate this policy.

3. **Order Processing & Shipping**
Orders are processed within 1–3 business days. Shipping rates and delivery times vary by region. All tobacco shipments may require adult signature upon delivery. The Lounge HQ is not responsible for shipping delays caused by carriers or events beyond our control.

4. **Returns & Refunds**
Due to the perishable nature of cigars, all sales are final. We do not accept returns on tobacco products. Apparel or accessories may be returned within 14 days if unused and in original condition. Contact support@theloungehq.com to initiate a return.

5. **Intellectual Property**
All content on this website—including images, branding, copy, and product descriptions—is the property of The Lounge HQ and may not be copied, modified, or reused without written permission.

6. **Limitation of Liability**
The Lounge HQ shall not be held liable for any damages resulting from the misuse of our products or website. We make no guarantees about the accuracy, completeness, or reliability of the content provided.

7. **Privacy**
Your privacy is important to us. Please review our Privacy Policy to understand how your personal data is collected, stored, and used.

8. **Changes to Terms**
We reserve the right to modify these terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

9. **Contact Information**
If you have any questions about these Terms, please contact us at support@theloungehq.com.

We’d love to hear from you.

For product inquiries, order questions, or general support, you can reach us at:

📧 Email: support@theloungehq.com
📍 Mailing Address: 503 E Nifong Blvd #263 Columbia, MO 65201

We aim to respond within 1–2 business days.